Refund policy

If you are unsatisfied with your purchase, you may request a return within 14 days of receipt. All returns are subject to the following conditions:

• Condition: Items must be returned in their original condition and packaging.
• Exclusions: Custom, personalised, or framed items are non-returnable unless defective or damaged.
• Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error.
• Damage or Incorrect Items: If your item arrives damaged or is incorrect, you must notify us at info@wisbys.com within 72 hours of receipt with photographic evidence. We will work with you to arrange a suitable resolution, which may include repair, replacement, or refund.
• Approval: All returns are subject to approval. Items returned without prior approval may not be eligible for refund or replacement.
• Refunds: Approved refunds will be processed within 30 days of confirmation. Refunds will be issued to the original payment method.

We aim to handle all returns fairly and on a case-by-case basis. For any questions or to initiate a return, please contact us at info@wisbys.com.